Front Desk Team Member

AC Hotel San Francisco Airport/Oyster Point Waterfront

Description

We know applying for a new job takes some confidence and at OTO Development, we want you to feel that we have that confidence in you. To help with that, we want to share more about our company culture, our philosophy about business and how we feel hospitality should be. Take a look at our job description and our company info and go ahead…apply! We want you to be a part of the OTO team!

WHO WE ARE AND WHAT WE DO

OTO Development was established in 2004 by a group of experienced hotel entrepreneurs with long histories of success in rapid growth organizations. We are the same group of people that believe that hospitality should exist in all facets of the business world but especially in our hotels. Our mission is to develop a portfolio of great hotels managed by exceptional people who absolutely love what they do. We believe in green design and superior sustainability as well community service and a commitment to our employees. And in case you were wondering, OTO represents the initials of our founders so we not only believe in what we do, we are proud to put our name behind it.

On most days, you will:

• Assist guests with their check-in and check-out procedures and throughout their entire stay

• Work proficiently on the hotel’s electronic reservation system as well as other computer programs to ensure a seamless workflow

• Handle all financial matters – including credit card and cash transactions – securely, accurately and with the utmost honesty

• Anticipate guests’ needs and go out of your way to maximize the guest experience

• Work collectively with other team members to foster a hospitable, approachable and customer-focused and can-do attitude for our guests

Requirements

ABOUT YOU

Yes, this position is called Front Desk Team Member but it could also be called: Director of First Impressions, Ambassador of Smiles or Front Desk Hero. At OTO Development, our Front Desk staff is the face of our hotels, the core of our character and the shiny book jacket to a great novel. Want to help us write our next bestseller?

You love working with people and get a kick out of playing the role of concierge in order to ensure guest satisfaction and loyalty (and fun!).

Your friends say you are a great listener…and our guests will, too!

You are not just a problem solver but also a solution finder and you can handle the hectic moments and the quiet ones with the same grace and composure.

AC Hotel San Francisco Airport/Oyster Point Waterfront

187 Room Hotel

Stay on the Bay at this New AC Hotel in Oyster Point

This design-driven AC Hotel on the San Francisco Bay is all about modern architecture with wonderful waterfront views. Guestrooms feature sleek furnishings and the most comfortable bed you’ll sleep in besides your own. Complimentary parking and free WiFi combine with ample amenities including indoor pool, fitness center, flexible meeting space and media salons. AC Kitchen serves up a European-inspired breakfast, while lunch and dinner in the AC Lounge are flavored with Spanish flair. Karl the Fog cocktails highlight a bar menu focused on tapas. Located in the Cove at Oyster Point, this brand-new Bay Area hotel is convenient to everywhere – SFO is 10 minutes away via free airport shuttle; Caltrain and the San Francisco Bay Ferry are less than a mile. Proximity to a hub of biotech companies makes it ideal for business travelers; this airport hotel is adjacent to the San Francisco Bay Trail – with convenient access to Pier 39, the Embarcadero, and Golden Gate Bridge -- so it’s for leisure travelers, too.


OTO Development is an Equal Opportunity Employer.

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